Effective Date: 02-07-2026
Last Updated: 02-07-2026

1. Introduction

Kwicly.app is operated by Kwicly IT Solutions. This policy explains how cancellations, refunds, wallet credits, memberships, and payment-related issues are handled.

2. Booking Fee

Kwicly charges a booking/convenience fee (currently ₹10–₹20 depending on the booking). The fee is generally non-refundable to the original payment method.

3. Customer Cancellation

You may cancel an appointment up to 1 hour before the scheduled appointment time. Eligible booking fees will be credited to your Kwicly Wallet for future bookings. No cash or bank refund will be provided.

4. Salon Cancellation

If a partner salon cancels your confirmed booking, the booking fee will be credited to your Kwicly Wallet for reuse on future bookings.

5. No-show & Late Arrival

If you fail to arrive for your appointment without cancelling in time, the booking fee will be forfeited. If you expect to be late, please contact the salon. Salons may cancel appointments after approximately 10–15 minutes of waiting.

6. Rescheduling

Appointments may be rescheduled subject to salon availability. Requests should generally be made at least 1 hour before the appointment.

7. Wallet Credits

Wallet credits are non-transferable, cannot be withdrawn to a bank account, do not expire, and may only be used for eligible bookings with participating partner salons.

8. Membership Refunds

The annual Kwicly Membership (₹399/year) may be refunded within 7 days of purchase only if no membership benefits have been used. After benefits are used or after 7 days, the membership fee is non-refundable. You may cancel auto-renewal at any time; cancellation prevents future renewals only.

9. Failed or Duplicate Payments

If a payment is deducted but the booking is not confirmed, eligible refunds will normally be processed within 5–7 business days through the original payment method where applicable. Duplicate payments verified by Kwicly will be refunded.

10. Partner Services

Kwicly is a marketplace. The salon is responsible for the quality and delivery of services. Service-related disputes should first be raised with the salon, although Kwicly may assist in facilitating communication.

11. Contact

Kwicly IT Solutions Baikunthapuri, Satya Bihar, Bhubaneswar, Odisha – 751017
Email: support@kwicly.app
Phone: +91 91144 66155